Frequently Asked Questions

Frequently Asked Questions 2018-06-20T12:10:51+00:00

GENERAL/ TECHNICAL

How do I change my password on the website?

A: At the top right corner of the website, there is an “Account” button. Hover your mouse over that button, and click on account details. You will be able to change your password on that page.

Do I need to register on the website?

A: No, in order to purchase products through the website, you do not need to be registered. If you are registered, however, you receive exclusive access to product launches, specials and much more.

Where do I put in my voucher code?

A: When you have added all of your items to your cart, proceed to view cart. Here you will be able to click on your available coupons (if you are a registered member), or enter your voucher code in the block provided. Remember to click “Apply Voucher” once you have entered your code.

Do you have agents who sell your products?

A: We are currently working on introducing Beauty Agents. We will keep you posted.

Skincare

What is the difference between a Cleansing Milk and Face Wash?

A: The Cleansing Milk is a creamy “milky” facial cleanser that is rich and suitable for dry, dehydrated and sensitive skin types. It is not suitable for those ladies who suffer from pimple breakouts. The Face Wash is a foamy facial cleanser that is suitable for all skin types.

Is the Refining Mist a spray Toner?

A: The Refining Mist does not have a spray nozzel. It is similar to the Toner but for ladies who struggle with very problematic and oily skin types.

What is the difference between Super Defence and Fresh Solution Day Moisturiser?

A: The Super Defence day Moisturiser is formulated for mature and dry skin types. The Fresh Solution moisturiser is formulated for normal, young or combination skin types. Both moisturisers contain SPF15.

Do you have an eye gel?

A: We have the 2 different products for use around the eye area.

The Ultra-Advanced Firming-Up Gel is our signature eye gel which also has anti-ageing properties.

The Lemieux Eye Crème, part of our Eternal Wonder Collection, is specially formulated to help create a radiantly fresh and firmer eye area.

I have been using the products for a few days and I am breaking-out. What could be the cause?

A: Different people react to different products in different ways. What is most important is to determine the type of break-out, its intensity and which products you suspect are causing this problem. Your skin could simply be adjusting to the new range; you could be using the products incorrectly or using the incorrect products. Please contact us at [email protected] so we can assist you with your specific problem.

How does SPF work?

A: SPF stands for Sun Protection Factor. It measures how long the sunscreen lotion will block ultra-violet rays from damaging your skin. The number on the tube (SPF 15) indicates the amount of time you can stay out in the sun without burning, compared to how long you could have stayed outside without burning if you weren’t wearing sunscreen. For example, a sunscreen with an SPF 15 will allow you to stay outside 15 times longer than if you weren’t wearing sunscreen.

What is the difference between the 2 anti-ageing products in your range?

A: The Ultra-Advanced Firming-Up Gel assists in balancing the skin’s natural moisture levels while also alleviating the appearance of fine lines and wrinkles. The Ultimate Serum Replenisher assists in preserving the firmness and suppleness of the skin while also protecting the skin against pollutants, stress and other external factors.

Where and how can the products be purchased?

A: Our products are ordered directly from us and delivered to your doorstep via courier service. Please email us at [email protected] to place your order. Alternatively, if you have a credit card, you may order directly online on our website www.isabellagarcia.com.

How can I refer my friends and family members to you?

A: All our purchasing clients are contacted within 2 months after their first purchase for the opportunity to refer their friends and family members. If you are not a purchasing client, you are more than welcome to advise them to contact us at [email protected]. A consultant will introduce them to a starter package which they can purchase at 50% off purchase price.

I ordered my products a while ago and still haven’t received them. Why is that?

A: If it is your first purchase, Isabella Garcia products are usually delivered within 10-14 working days after the first successful debit order deduction from your account. If you made direct and total payment via EFT or Credit card, please contact us so we can further investigate and assist.

Are your products safe to use during pregnancy?

A: The Isabella Garcia products are safe to use during pregnancy

Are Isabella Garcia products tested on animals?

A: At Isabella Garcia we do not condone nor practice any form of animal testing with any of our finalised products! We have never conducted any sort of animal testing on our cosmetic and personal care end-products, during any stage of their development or manufacturing thereof. Nor have we ever commissioned any such testing to be done on our behalf and we do not plan to commission or perform any such testing in future.

Why was my first instalment deducted without me receiving my package?

A: Isabella Garcia Products are delivered within 10-14 working days after the first successful deduction from a client’s account. This is to ensure that we have the appropriate details and serves as an insurance deposit for the remaining amounts.

Why was another hamper delivered to me without my consent?

A: You have previously agreed to be one of our Isabella Garcia Ambassador in a sales call. The hamper which you received now is your second Isabella Garcia Ambassador Hamper. The Ambassadorship is a lifetime friendship between you as our most loyal client and Isabella Garcia.

Being an Isabella Garcia Ambassador entails that you will continue to receive your personalised hamper of beauty products on an on-going basis every 8 Months. The price you are charged per product will remain the same for at least 12 months. With each hamper you will receive amazing benefits and free gifts.

Why do the products make my skin darker?

A: Please ensure that you are not applying the Control Complex without a separate SPF during the day or that you do not apply the AHA Exfoliant during the day. It is important to remember that if you are in the sun for more than 2 hours, you will be required to use a cream with a higher SPF.

What can I use for pigmentation?

A: The AHA Exfoliant assists with pigmentation, however it is not suitable for sensitive skin types.

You may also use the Royal Jelly Cellular Active Serum.

Make-up

How does the Metamorphosis work?

A: Our Metamorphosis Perfect Cover creates an even colour to match your specific complexion. It is both soft and moisturizing and contains special microencapsulated intelligent pigments that release their colour when applied to the skin. It creates and even colour to perfectly match your complexion and provides the skin with a natural luminous glow.