Terms & Conditions

Company Information

This website is run by Isabella Garcia International (Pty) Ltd (Isabella Garcia), a private company registered in South Africa with registration number 2008/002757/07.

These terms and conditions regulate the use of the Isabella Garcia website and the purchase of Isabella Garcia products. By using our website and ordering our products, you agree to these terms and conditions. Please read them carefully.

Our Products and Services

Isabella Garcia specialises in the marketing of skincare and beauty products for men and women of all ages.

Our products and samples are provided for personal use only. You may not sell or resell any of the products or samples which you receive from us.  If we believe that you may violate this term, we reserve the right, with or without notice, to cancel or reduce the quantity of any products or services provided to you.

The use or selling of Isabella Garcia is not permitted in any beauty salons, health spa’s or any other related industry including retail outlets.

The use of any of our products or information is not intended to supplement any other products, medicine or act as a diagnosis or cure for specific illnesses or conditions.

Isabella Garcia makes no medical claims as to the benefits of the product to improve the dermatological or general health of individuals and does not endorse the use of any of our products in general, for medical use. It is recommended that you consult your medical practitioner before purchasing and using any Isabella products.

You are responsible for using the products as instructed and Isabella Garcia will not be responsible to you or any third party for any claim, damage, injury or loss that may result from the failure to use the product as instructed.

Please also refer to our product disclaimer. 

Availability and Delivery

All orders and delivery depend on product availability and we will take all reasonable measures to notify you if any products are not available. If specific products are no longer available, we will offer you equivalent products at the same price or a full refund of the purchase price if you have already paid. Products will be delivered to you by courier. Should there be any delay in the delivery of your order, we will notify you as soon as is reasonably possible.  Please ensure that the address and contact number you provide to us are accurate to avoid any unnecessary delays.

It is your responsibility to ensure that the products received correspond to the invoice received.

If it is found that there are any discrepancies, it is your responsibility to notify Isabella Garcia within 30 days of receipt of products.

Returns and Cancellation – Skincare

We are sure that you will love our products but if you do want to return them because you are not satisfied for any reason please contact us on 0861 427 242 or e-mail us at info@isabella-garcia.com for assistance.

We will process any return request in accordance with our returns policy below:

You may return the products for a full refund within 60 days from the date of delivery, whether used or unused.  We will arrange for the products to be collected from you and you will be refunded within 15 business days of the collection.

  • You will not be refunded any money already paid to us.
  • You will have to pay for products which have already been used.
  • A product is considered used if it is not in its original packaging.
  • If the value of the products you have used, exceed the amount which you have already paid, you will have to pay the difference to us.
  • If you have not used any of the products, you will keep products to the value of the amount you have already paid to us.
  • For the purposes of this section, all costs related to the products will be calculated based on the none-hamper prices per unit.
  • The products will be collected and inspected by representatives of Isabella Garcia.

In the event that any of our products are found to be defective, please notify us as soon as you become aware of the defect. We will arrange for the products to be collected and you will not be responsible for any costs involved in respect of such return.  We reserve the right to inspect the products in order to determine whether it is defective. If it is found that the product is defective within six months of the delivery date, you may choose to receive a refund of the purchase price or a replacement product which will be paid or delivered to you 15 business days after the products have been inspected by Isabella Garcia’s representatives.

Any products returned more than six months from the date of delivery because of defects, may be subject to any reasonable conditions determined by Isabella Garcia depending on the circumstances.

In the event that you want to exchange unused products in your current order that have already been delivered, additional courier charges will be incurred. No changes to previous orders will be permitted.

If you are an Ambassador you may cancel any future orders according to your agreement with us at any time without penalty so long as all amounts for your current hamper or order that you owe us are paid up.

Please contact us on info@isabella-garcia.com or 0861 427 242 to let us know if you wish to cancel.

RETURNS AND CANCELLATION – Make-up

You may return the products for a full refund within 60 days from the date of delivery, whether used or unused. We will arrange for the products to be collected from you and you will be refunded within 15 business days of the collection.

Unless the products are found to be defective, no returns or cancellations will be accepted more than 60 days from the date of delivery. You will be liable for the full payment of the purchase price unless you have cancelled and returned the products within 60 days from date of delivery.

RETURNS AND CANCELLATION – SILK PILLOWCASES

Unless the products are found to be defective, no returns or cancellations, after delivery, will be accepted on Silk Pillowcases.

Pricing and Payment

The price of our products will be as quoted to you telephonically or any other material provided to you for the purposes of purchasing our products, except in cases of obvious error. Prices include VAT and delivery costs and all payments are to be made in South African Rand.

Isabella Garcia may increase prices from time to time without prior notice. Ownership of the products will only pass to you once you have paid the full purchase price of the products.

Should we fail to collect in any month, we reserve the right at our discretion to either double collect in the following month or to extend the term over which payments are deducted by one month for each collection that fails.

Payment Options Accepted

Payment may be made via debit order, Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the Isabella Garcia bank account, the details of which will be provided on request.

Credit Card Details and Security

Credit card transactions will be acquired for Isabella Garcia via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Merchant Outlet Country and Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Customer details separate from card details

Customer details will be stored by Isabella Garcia separately from card details which are entered by the client on PayGate’s secure site.

Customer Privacy Policy

Isabella Garcia will take all reasonable steps to protect the personal information of users in compliance with all applicable laws. Read more here.

Limitation of Liability

Subject to the provisions of the Consumer Protection Act, 68 of 2008, our liability to you in connection with any product purchased is strictly limited to the purchase price of that product. Isabella Garcia will not be responsible for any loss of income or revenue, loss of business, loss of profits or for any indirect or consequential loss or damage related to purchase or use of the products or our services even if it is caused by our negligence.

It is your responsibility to contact Isabella Garcia if there are any discrepancies and changes to the order and account.

Applicable Law

The use of this website and all transactions with Isabella Garcia are governed by the laws of South Africa.

Notices

Isabella Garcia chooses the following address as its address for the serving of all court processes, notices, or other documents or communication:

29 Westbrooke Drive, Strathavon, Sandton, 2196, SA

Variation

Isabella Garcia may change these terms and conditions at any time without notice.

Isabella Garcia Contact Details

For any queries, complaints or other information regarding our products, please contact:

E-mail: info@isabella-garcia.com

Contact Number: 0861 427 242

Directors: Zanta du Plessis, Jaco Jansen and Lyzanne Joubert

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